Click on one of the links below to jump to the listed section:
- Information We Collect and How We Use It
- Use of Personal Information by Avielle
- Marketing Communications
- Communications to Serve You
- Customized Service
- Special Events, Questionnaires and Surveys
- Technologies That Allow Us to Customize Your Experience On Our Site
- Web Beacons and Tracking Links
- Information We Share and With Whom We Share It
- Group Companies
- Third Parties
- Business Transfers
- Compliance With Law
- Transfer of Data to Other Countries
- Children Under 13
- How We Protect Personal Information
- Third Party Links
- Your Choices
- Updating Your Information
- Opt-Out and Managing Your Preferences
Information We Collect and How We Use It
You may choose to provide us with personal information when you visit our Site. For example, if you decide to complete a user registration form or complete an online survey, or make a purchase, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number) and optional information such as your age group, gender and product and/or cosmetic concerns, and the brands and products you use. We use this information to provide the service you requested. If you decide to place an order, we will also need to know your delivery and billing address, purchasing information (i.e. credit card number and expiration date, Paypal account information, etc). We may also invite you to provide information about your skincare concerns to enable us to provide you with customized service.
Use of Personal Information by Avielle
With your consent, the information you provide may be used by Avielle to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions or to phone you. If you do consent to receive these communications and later decide that you would no longer like to receive them, see the “Your Choices” Section below. You may receive the benefit of hearing from Avielle via direct mail even if you have not elected to receive other marketing communications. If you do not wish to receive direct mail, see “Your Choices” Section below.
Communications to Serve You
If you have elected to provide us with your contact information, we may provide you with service related announcements by any means, including email, concerning the Site or contact you regarding your customer service requests or questions or your order. For example, all purchasers will receive a order confirmation email to confirm their purchase(s). When you email our customer service department with a comment or question, we collect the personally identifiable information you provide us, such as your name, email address, contact information and any information relating to your comment or question, and may forward such information, along with your inquiry, to our affiliates in the United States in order to investigate and respond to your inquiry. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Avielle offers its customers.
We may also offer features on our Site that invite you to provide information about your skin type and skincare concerns or preferences. We use this information to provide you with customized service and use of our Site. For example, we may suggest products that would be of particular interest to you.
Special Events, Questionnaires and Surveys
Technologies That Allow Us To Customize Your Experience On Our Site
We use various technologies to collect information (such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request) about your visit to our Site and to enhance and customize your experience on our Site. For example, we may collect the Internet Protocol (IP) address identifying your computer or device and indicating your geographic region for statistical purposes. In some instances, we may use these technologies in combination with the personal information you provide on the Site. These technologies may provide a variety of information such as whether you have visited our Site before. They also may enable you to save your preferences. Each technology is explained below.
Web Beacons and Tracking Links
Web beacons (also called clear gifs and pixel tags), tracking links and/or similar technology consist of a few lines of code and are embedded on the pages of our Site. They are often used in combination with cookies and are often not visible to the user of the Site. Web beacons may relay information to third parties such as our service providers and may be used in order to track customer response to certain advertising, to better target interactive advertising and to enhance customer support and usability. If you reject our cookies (see Cookie section below), you will prevent Web beacons from relaying this information about you and may limit your use of some of our Site features.
Browser cookies are bits of text that are placed on your computer’s hard drive when you visit our Site. Flash cookies are similar to browser cookies except that they can store data more complex than simple text and are stored in your browser rather than on your hard drive. Temporary or “session” cookies are used to help you shop and will simply expire when you place an order. You can have your browser and/or plugs to your browser, such as flash, notify you of, or automatically reject, cookies. Rejecting our cookies will disenable the Coremetrics cookies (described below) as well. If you reject our cookies, you may still use this Site, but you may be limited in the use of some of its features.
We are continuously working to make your experience on our Site better. To this end, we have retained a company, Coremetrics, to assist us in better understanding your use of our Site. Coremetrics will place cookies on your computer to collect information on our behalf that will show us how you come to our Site and how you use and navigate our Site. Coremetrics does not collect any personal information about you. Coremetrics is contractually prohibited from using the data for any other purpose. Coremetrics is required to maintain all data collected on our behalf in confidence. You may deactivate the ability of Coremetrics to track your behavior on the Site. To learn more about the various levels of privacy and confidentiality you can select with respect to Coremetrics and to exercise your choice, please clicking here.
Information We Share and With Whom We Share It
We will not provide your personal information to third parties for their use in marketing their products or services to you without your consent except as provided in the Business Transfers Section below. In addition, we do not sell or otherwise disclose personal information about our Site visitors except as described here.
We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) or as part of a corporate reorganization or stock sale or other change in corporate control.
Compliance With Law and Fraud Protection
Avielle and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or as otherwise required by applicable law. We may also disclose personal information where necessary for the establishment, exercise or defense of legal claims, as part of the administration of our loss prevention program, or as otherwise permitted by law.
Transfer of Data to Other Countries
Children Under 13
If you are under thirteen years of age, you may browse our Site. However, you may not provide personal information to us. For example, you cannot register or make a purchase. This Site is not designed for persons under the age of thirteen and we do not knowingly collect personal information from anyone under the age of thirteen. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the Site, we will delete the information from our records.
How We Protect Personal Information
We maintain reasonable safeguards for this Site designed to protect against theft, loss and unauthorized disclosure, use, alteration or destruction of the personal information you provide on the Site. Unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information. Your online access to certain of your personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. If you have any questions about security at our Site, you can contact us.
Third Party Links
Opt-Out and Managing Your Preferences
You may choose whether or not you would like to receive marketing communications from us. You may change your preferences with respect to marketing communications at any time clicking the “unsubscribe” link at the bottom of each email you receive from us, or contact us at and specifying that you no longer consent to receive our email and/or phone communications. You may also choose not to receive direct mail communications by contacting us and specifying that this is your preference. Please note that these opt-outs do not apply to communications to serve you (described above) or to other communications which may reference Avielle; e.g., from a retailer. Please note that when you opt out, it is possible that you may receive materials for which you have opted out if such materials were scheduled for distribution prior to our receipt of your opt-out.
We have taken great measures to ensure that your visit to our Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about the manner in which your personal information is treated by us or our authorized service providers, please contact us at info@Avielle.com. Copyright © Avielle.com. All worldwide rights reserved.